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Privacy Policy

1. INTRODUCTION At Tvdeal, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, disclose, and safeguard your sensitive personal data or information ("Sensitive Information") in compliance with applicable data protection laws, including the Information Technology Act, 2000 ("IT Act").

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

2. COLLECTION OF SENSITIVE INFORMATION We collect Sensitive Information directly from you through various means, including but not limited to forms, emails, telephone calls, or our website. Sensitive Information may include financial details, identification documents, or other personally identifiable information required to deliver our services.

You will always be informed about:

  • The fact that Sensitive Information is being collected.

  • The purpose for which it is being collected.

  • The intended recipients of the data.

  • The name and address of the agency collecting and retaining the data.

3. YOUR CONSENT We will obtain your explicit consent  before collecting your Sensitive Information. Providing consent is entirely voluntary. However, withdrawing or refusing consent may impact our ability to deliver our services, and we reserve the right to discontinue services where necessary. In such cases, we will inform you of any limitations.

We may retain necessary Sensitive Information to fulfill pending obligations and in compliance with legal requirements.

4. PURPOSES FOR COLLECTION, STORAGE, AND USE We collect, store, and use your Sensitive Information for legitimate business purposes, including:

  • Managing business operations, fulfilling contracts, and maintaining service quality.

  • Processing orders, responding to inquiries, and delivering services.

  • Managing customer relationships and business contacts.

  • Ensuring safety and protecting our legal rights.

  • Complying with legal and regulatory requirements.

  • Conducting surveys, research, and quality assurance.

  • Monitoring calls, chats, and interactions for training and record-keeping.

  • Engaging third-party service providers for operational support.

  • Conducting direct marketing and promotional activities.

  • Improving website functionality and user experience.

5. DATA COLLECTION DEVICES We use cookies and other tracking technologies to enhance user experience, gather traffic data, and facilitate website navigation. You can modify your browser settings to refuse cookies; however, doing so may limit access to certain website features.

We also use third-party analytics tools to analyze anonymous usage data for improving our services. These third parties adhere to strict privacy standards, ensuring your data remains protected.

Tvdeal is not responsible for third-party websites linked to our platform. We do not guarantee that such sites are free from security risks, and we disclaim any liability related to your interactions with these third-party sites.

6. DISCLOSURE AND TRANSFER OF SENSITIVE INFORMATION Your Sensitive Information may be shared under the following circumstances:

  • Business Operations: With employees, affiliates, and associated companies for service fulfillment.

  • Third-Party Service Providers: For processing transactions, customer support, analytics, and operational support. Such third parties must adhere to strict confidentiality obligations.

  • Legal Compliance: To courts, regulatory bodies, law enforcement, or government agencies when required under law.

  • Centralized Data Processing: Transfers within Tvdeal and its affiliates across different locations for streamlined operations and compliance with data protection laws.

7. SECURITY MEASURES AND AUDITS We implement stringent security practices to protect Sensitive Information against unauthorized access, disclosure, or destruction. Security measures include:

  • Encryption and access controls.

  • Secure storage and data handling procedures.

  • Regular audits by independent security professionals.

  • Employee training on data protection and confidentiality obligations.

Failure to comply with security policies may result in disciplinary actions, including termination of employment or legal consequences.

8. DATA RETENTION POLICY We retain your Sensitive Information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws. Once the data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

9. REVIEW, UPDATES, AND GRIEVANCES You may review, update, or request corrections to your Sensitive Information by submitting a written request. We strive to maintain accurate and complete records and will address inaccuracies as soon as possible.

If you have concerns regarding the processing of your Sensitive Information, you may contact us.

We will make reasonable efforts to address grievances within one (1) month of receipt.

10. COMPLIANCE AND ENFORCEMENT Tvdeal and its affiliates strictly enforce this Privacy Policy. Employees and third parties handling Sensitive Information must adhere to our security and confidentiality protocols. Any violations will result in corrective actions, which may include termination of contracts, disciplinary measures, or legal proceedings.

11. MODIFICATIONS TO THE PRIVACY POLICY Tvdeal reserves the right to update or modify this Privacy Policy at any time without prior notice. The revised policy will be effective from the date of publication. We encourage you to periodically review this Policy for updates.

If any terms or definitions in this Policy appear ambiguous, the interpretations under the IT Act shall prevail.

By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.